Just In Time Consulting Services

JITC provides Strategic Analysis & Direction and a Tactical Business superiority in Assessment, Analysis, Design, Alignment, Efficiency & Effectiveness focus for developing and maintaining balance in  Customer Service Delivery. 

Our consulting experience provides practical, cost effective innovative change, insights and knowledge to help you organize and maintain an effective Optimal model for your business growth and flexibility. 

What sets JITC apart?  What is our competitive advantage?

1. We have a unique ability to bridge the strategic with the tactical.
2. Our process is on-site and highly interactive resulting in three key benefits:
   1. Strategic best practices and how they apply to the client’s call/contact center is identified early on in the process.
   2. Your staff in intimately involved in the discovery process with the consulting team so as opportunities are identified, they are addressed immediately and you start to see results much quicker than with a traditional approach.
   3. The foundation for change is set in the discovery phase with on-site partner experts working hand-and-hand with your client staff. This begins to build the bridge from the strategic recommendations to tactical implementation. We guarantee no surprises, since we are there daily interacting with your staff, 24 x 7.