Kansas City, MO 64113
ph: 816-223-1883
james
Executive-level consultants with proven proficiency in Contact Center Consulting, Customer Service Performance metrics, Quality Assurance, Business & Management Consulting Services, with demonstrated abilities coordinating and directing new and existing business opportunities, utilizing exceptional strengths in team building, marketing, business development, with strategic and tactical planning. Ability to demonstrate skills in mentoring, coaching and maturing organizations to achieve superior performance in meeting / exceeding targeted goals.
JITC’s broad range of capabilities
Areas of expertise encompass, but not limited to:
Customer Care Management and Metrics
Improve Your Customer Care Quality, Schedules and Metrics:
Experienced in IEX, eWorkforce Scheduling and Measurements
Application and CallCenter Outsourcing:
Sales and Sales Management Training
Organizational Leadership:
Management Consulting
Become More Innovative, Competitive and Productive.
Let JITC become your internal Call Center Management, with the ability to expand and contract as your business requirements changes.
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Kansas City, MO 64113
ph: 816-223-1883
james