Just In Time Consulting Services
Kansas City, MO 64113
ph: 816-223-1883
james
Consulting Services
Executive-level consultants with proven proficiency in Contact Center Consulting, Customer Service Performance metrics, Quality Assurance, Business & Management Consulting Services, with demonstrated abilities coordinating and directing new and existing business opportunities, utilizing exceptional strengths in team building, marketing, business development, with strategic and tactical planning. Ability to demonstrate skills in mentoring, coaching and maturing organizations to achieve superior performance in meeting / exceeding targeted goals.
Outline of Services
JITC’s broad range of capabilities
Areas of expertise encompass, but not limited to:
Customer Care Management and Metrics
Improve Your Customer Care Quality, Schedules and Metrics:
- Customer Care Center Performance Improvements and Optimization
- Customer Care Expansion, Consolidation and Downsizing
- Customer Care Training and Development
- Quality Assurance Improvements
- Customer Satisfaction and First Call Resolution
- Workforce Management Scheduling and Improvements
- Campaign Design and Management
- On-boarding and New Hire Training Management
Experienced in IEX, eWorkforce Scheduling and Measurements
Application and CallCenter Outsourcing:
- Sales and delivery of Business Process Outsourcing (BPO)
- Sales and Delivery of Application Services Outsourcing (ASO)
- Customer Care Outsourcing Consulting
Sales and Sales Management Training
- Meet/Exceed Your Sales Objectives, Executive Sales Training Certification
- Sales Incentive/Compensation Strategy
Organizational Leadership:
- Relationship Management
- Executive Coaching
- Project Management Office (PMO) Services
Management Consulting
Become More Innovative, Competitive and Productive.Let JITC become your internal Call Center Management, with the ability to expand and contract as your business requirements changes.
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Kansas City, MO 64113
ph: 816-223-1883
james